Tech Support Lines
January 13th, 2005
One thing the big corporate companies have right is tech support and it really helps how I feel about the company. At work we have a couple of support agreements and it saves time and money if you can call them and speak to a tech within 5 minutes.
Microsoft and Symantec have perfected it, and can usually sort you out within 10 minutes. Mercury Connect is also really good at resolving your problems very quickly.