Comments on: Lessons learnt from Tiger’s Cancellation Procedure

By: k veluswamy sangeetha

k veluswamy sangeetha — Mon, 30 Jan 2012 07:04:17 +0000

sir,

i am carrying 2 months.. so i cant travel by flight. so kindly cancelled and refound the money for my further uses.
i hope you will be consider my request.

k.veluswamy sangeetha

my booking no :R7U1YJ

By: Nityananda Chatterjee

Nityananda Chatterjee — Fri, 13 May 2011 08:54:50 +0000

plesae cancelled my booking no X459BP

By: Nityananda Chatterjee

Nityananda Chatterjee — Fri, 13 May 2011 08:54:02 +0000

sir,
My emergency oparation will held in spine on 24 may 2011 and there after I will needed to take rest 3 months. so it not prossible for me to go at singapore at present in the medical ground.kindly cancelled my booking and refund the money or to keep the amount for futher used by me.I hope you will consider my case in the sympathetic ground.Nityananda Chatterjee
My booking No: X459BP on jurney date is 6 july 2011 from singapore to kualumpur.

By: Maurie

Maurie — Sun, 10 Apr 2011 08:07:40 +0000

My flight 10 days ago was also cancelled but the check-in staff, despite the number of passengers were very sympathetic and helpful.

Surprising someome who writes lecturing people and claims ‘i dont have to educate myself’, could start learning to spell, punctuate and have a little less arrogance.

Learn these simple rules and, perhaps you will sound as educated as you appear to believe you are already.

By: Ben

Ben — Tue, 08 Mar 2011 07:52:42 +0000

…youre paying the lowest possible rate for the flight BECAUSE they dont bother with this stuff. YOURE responsible for reading up on the information yourself, customer service is an extra you didnt pay for. if you want customer service, fly another airline.

seriously sick of reading about people who just flat out dont read the information provided and then bitch when things dont go their way. ignorance is not a viable excuse. and its not even like the cancellation thing is news anymore, people know tiger has a reputation of cancelled flights. why not therefore book a flight that leaves 24 hours before you have to be there? quite sure getting 1 night of extra accommodation is much cheaper and easier than adding additional cost to your flights.

its funny, people expect the exact same experience with every single airline. they fly planes! they must be the same as qantas! duhhhh i dont have to educate myself.

learn to read. apply this skill. youll go far.

By: tony tong

tony tong — Wed, 27 Oct 2010 11:38:36 +0000

…and it is Roda, not Rado;))

By: tony tong

tony tong — Wed, 27 Oct 2010 11:38:02 +0000

the booking is for Jan 2011… mistake due to the quick fingers and anxiety. Tony

By: tony tong

tony tong — Wed, 27 Oct 2010 11:27:11 +0000

I have a booking in January 2010 and asked Tiger if they would honour that booking, OR can I cancel NOW and get a refund….Tiger responded within 2 minutes. Here is the “templated” answer from Roda:

Please be advise that if passenger cannot take the flight Tiger Airways do not give any refunds or compensate the passenger. The only option on your booking if you don’t want to take the flight is just to rebook it or to transfer the ticket to the other person with applicable charges apply. Changes can be made up to 4hrs prior to the schedule departure.

Thank you.

Kind Regards,

Roda
Reservations Team
Tiger Airways – Australia

You see, Rado, I AM DESPERATE TO TAKE THE FLIGHT, but can Tiger “MAKE” the flight?????

By: Brian

Brian — Wed, 06 Oct 2010 23:25:33 +0000

hi Micheal, my 9.35pm flight from Hobart to Melbourne was canceled too.